How does the Extreme Great Cloth Diaper Hunt Work here at Snap-EZ?

First of all, this is an extreme hunt, so it will be challenging!
THE most important thing to keep in mind is that there are two things you are doing simultaneously - collecting "Icon Riddle" and using the "Riddle Clues" to find them!
So when you read the first poem on a page (not on the home page, but after that), it is telling you where to find the NEXT "Icon Riddle", the second poem IS an "Icon Riddle" - you must collect all 4 of these, put them together and they will lead you to the HIDDEN Icon - you will NOT find this Icon by random clicking!
You may find the Icon Riddles by random clicking, but probably not - I usually get creative in the placement of these - so look outside the box if you can't find the riddles - they may be lurking in dark corners or enjoying obscurity!!!

But above all:

Remember this is fun,
and when your brain is done,
go to your nice, soft bed,
and rest your weary head,
And next time your be ready,
to take this hunt slow and steady!

Happy Hunting!!!!

How do you say "Snap-EZ"?

Our company name is pronouced "snap easy", although many have said they say snap-eeze, we intended the name to give the idea that these are easy to use because of the snaps!

Will I save any money buying Snap-EZ Diapers as apposed to using disposable diapers?

Yes, and the longer you use them (using smalls on more than one baby for example)
the more you save!

In a cost analasys we did of purchasing a good starter stash of 15 Snap-EZ AIO Large Diapers (solid color PUL/Microfleece) and found that if you are changing your baby around 8 times a day, and you take into account the cost of washing/drying the Snap-EZ AIO Diapers, you will break even in 38 weeks, saving a total of over $175 in the first year and over $500 in the second year!

By investing in diapers made with the highest quality materials, the likelyhood of the diapers lasting 2 years or more also increases you savings over buying diaper made with lower quality materials!

You can do your own cost analasys using Diaper Pin's Diaper Cost Calculator and compare the cloth diapers you are planning to use and see how much you will be saving!!

Do you take international orders?

Yes, in fact we have shipped to nearly every continent in the world! We even keep a world map on the wall and put pins in it to mark the various countries we have shipped to!

How much is shipping?

Our shopping cart will calcualte shipping/handling for you.

We offer first class mail (for US orders that weigh less than 13 oz) as well as USPS Priority and USPS Express for all US orders.

We also ship anywhere in the world via USPS First Class and Priority!

Once we have processed your order for shipping, we will notify you as to the day it will ship and the approximate day it will arrive at your home! If you havent' heard from us in 5 days, check the email you put on your order, and if that's right, check your spam folder, and if it's not there, give us a call to see when your order will ship!

Just remember that the dlelivery date we send to you is an aproximate date. If you fail to receive your order after a week has gone by (for US orders) or 2 weeks for international orders, please contact us about it. Occationally shipping takes longer than anticipated, but we have only lost two orders in 4000 and that was a foreign order shipped via parcel post (which we no longer offer for that reason) and this happened a long time ago.

We now also offer insurance - check out the shopping page for details on this!

I've never used cloth diapers/trainers, what should I order the first time?

I like to suggest that you order just 1 of each style you are interested in, being careful to measure your child to ensure proper sizing. That way you can see if the fit is right and see how it works for you and your child's needs! I also recommend adding extra snaps to your first order, just to make it more likely that they will fit the first time around, as measuring can be so tricky to get right. Don't order a size your child doesn't quite fit in yet, as a loose fit will quarantee that you will have leaks!

This is especially important with the training pants, as each child/family will have different needs and these needs might even change throughout the potty learning process! So having one of each type of trainer to see how each style works for your child. This will also help you determine which type of trainer you will use in the different situations you and your child experience on an average day (night time, nap time, away from home, at home, etc). Then you can look at how often you want to do laundry, and then come back with confidence to purchase the perfect stash for you and your family!

I also recommend ordering a variety of simple soakers and foldable inserts so you can experiment with what works for you child - a simple soaker is what is sewn into the AIO trainer, the daytime foldable insert is about as absorbent as 2 - 3 simple soakers, and the night time is about the same as 3 - 4 simple soakers, or a daytime + a simple soaker!

How many diapers should I have as a minimum to start cloth diapering full time?

I would recommend a minimum of 15 diapers (this can be an assortment of diapers). This would have you washing every other day on average. It really depends on how often your baby soils his diaper. This estimate is based on a baby soiling his diaper 1 - 2 times a day, so figure according to your baby's routine. You can adjust this number according to your washing days and your childs needs (heavy wetters will need to be changed more often than light wetters)!

How many Trainers should I have as a minimum to start training my child in cloth trainers full time?

If you are using traditional cloth training pants (Like what you buy at the store), probably about 30 (I know, I did this too many times). If you are using the higher quality trainers (like we make) then you will probably want at least a dozen. Again, this really depends on how often your child soils the trainer and how close to being trained they are. I would recommend a variety of Cotton and AIO (waterproof) Trainers, and Nap-EZ Stuffable Trainers to suit your needs (at home, away, or at night), so you don't have to resort back to disposables.

For more information of the trainers themselves, visit our Trainer Information Page!

Here is a great starter set for serious training sessions:

5 cotton trainers for at home or when they begin to get the hang of it!

5 AIO trainers for away from home or back up for bad days at home!
(2 with velour or stretch terry, so they still know they are wet,
2 with microfleece or suedecloth for less likelihood of wicking)

2 NAP-EZ Stuffable Trainers for night time use (AIOs are optional for night time if your child is a very light wetter), with a daytime or night time foldable insert.

This should last the average child 1 - 2 days, depending on how well they are doing!

If your child is a super heavy night wetter, and is out-wetting the Nap-EZ trainers, you might try our larger sizes of the Pocket Diapers, as these will hold up better overnight for super heavy wetters!

How do I measure for sizing?

Check out our Size page for instructions! And please do not order a size that your child is just under, unless you do not plan to use them until they grow into them - loose leg holes = leaks!

What does 2 MIL, PUL, and FOE mean?

"2 MIL" - Two Millimeters ("2 mill")- This refers to the thickness of the laminations that is applied to the back of the fabric. 2 MIL is much better for durability in the long run through all the washing/drying that these products are exposed to. .We ONLY use 2 MIL as the 1 MIL just doesn't stand the test of time!!

"PUL" - Polyurathane Laminate ("pull")- this is the technical name for the plastic type material that is laminated to the fabric, but is the trade name for the solid colors polyester knit laminated fabrics that we order directly from the manufacturer.

"FOE" - Fold Over Elastic - this is the elastic used to trim all of our training pants - this can come in colors, but most of them are in white. This is what makes them act more like underwear than the diapers! If FOE isn't mentioned in the description of the trainer, then it will have white FOE!

How do I wash these?

Check out the washing instructions page HERE!

I just received my new trainers and they are way too big - did I measure wrong?

The Fold Over Elastic on the trainers shrinks when washed several times and the sizing on my size charts reflects that shinkage.

So you should see the legs shrink about 1 inch and the tummy about 2 inches.

Please wash them in hot water and dry them on high through 4 cycles before determining that they are indeed the wrong size! Most of the shrinkage happens in the first 2 wash/dry cycles, but as the materials soften up, the elastic will also tighten up a bit more!

I washed my new trainers and they are poofy and they leaked - is this all the better they are?

The inserts are made from hemp and there are natural oils in the hemp that take many hot washes and hot dry times to remove.

Until the hemp oils are completely removed, the inserts will not absorb quickly
(like water running off a ducks back due to the natural oils on the duck) causing leaks.
After about 8 wash/dry cycles these oils are usually gone the inserts work great!

If you have a microchamois or suedecloth inner, sometimes these need a hotter water to get all the sizing out - the tighter weave can hold onto the sizing. So try adding a pot of boiling water to the wash cycle and that should do the trick!

Also until the inserts have been washed about 5 times, they are stiff and cause the trainer to look poofy instead of form fitting. This will improve also with additional washes.

My new diaper are leaking, what can I do to fix this?

There are a couple of things that can cause this when they are new. First make sure you have washed your diaper in HOT water with a small amount of a recommended detergent (Check out the Washing Instructions) and dried on high. If you have a microchamois or suedecloth inner, sometimes these need a hotter water to get all the sizing out - the tighter weave can hold onto the sizing. So try adding a pot of boiling water to the wash cycle and that should do the trick!
You should also do a second wash on hot and dry on high before determining if the fit is correct - they do shrink a little more on the second cycle, and a loose fit will cause leaks!
And if you are trying out a product or insert/soaker that contains hemp, these take at least 8 washes before they absorb quickly and this will lead to leaks that should resolve themselves once the prepping if finished! You can speed up the prepping by adding a pot of boiling to one of the wash loads!
You can also check out our Trouble Shooting page for more info!!

I LOVE these Fleece Pocket Diapers, but...?

Due to their inherant breathability, when the soaker/insert is full, these can compression leak, or feel damp to the touch. This is more likely to be experience for heavy or fast wetting babies. This can be prevented by using a microfleece liner between the soaker/insert and the outer fleece. This provides a barrier to keep the wetness from coming in contact with the outer fleece! You can also use our Simple Soaker with a microfleece topper, and insert it with the microfleece against the outter fleece.
(Unfortunately, this can not be done with the AIO Fleece Diapers, so we don't recommend those for heavy or fast wetters!)

My diapers/trainers were working fine, but now they are leaking, what happened??

If your AIO diapers, pocket diapers using new insert, AIO Trainers or Cotton Trainers are nearly new and are leaking, the hemp is not fully prepped yet. This takes 5 - 8 hot washes and drying on high to remove all the oils from the hemp, so hang in there and they will perform better soon!

If they were working fine and now are not, please take a look at my Trouble Shooting page.
You should be able to fix the problem with the information on that page!

My diapers/trainers are developing an odor that remains after washing/gets really strong once my child wets- What Can I do now?

You need to strip your diapers/trainers to remove build up caused either by detergents/additives/hard water or staying the pail too long Check out our Trouble Shooting page for details!!

How does a Pocket Diaper or Nap-EZ Stuffable trainer work?

Check out the "how a PUL Pocket works" page HERE!

The Nap-EZ Stuffable trainers work in the same way, only they fit, feel, and function more like underwear!

What are the prices?

Check out our Pricelist!

Why are some of Snap-EZ ® products priced higher than the other cloth diaper products??

We only use the highest quality materials (ONLY Malden Mills fleeces, Wooly Nylon thread (more stable), Lastin elastic (harder to sew but gentler on baby), etc... and higher quality materials do not come at the same price as inferior materials.

Making products in a factory setting would bring down the production cost,
but this also leads to lowering quality standard.

Some cloth diaper makers have gone this route.
This is a good thing in that it makes cloth diapering more available to the people,
but the quality suffers for it.

No, we are not a "bargain brand," but hand made by professionally trained
WAHM seamstresses is not a bargain.
Not if I want to pay my busy moms what they deserve
when I demand such a high standard from them!

What is the difference between microfleece and suedecloth?

The advantages of Suedecloth are:

1. Suedecloth stays looking new just about forever (virtually doesn't stain).
2. Holds up much better in hard water.
3. Wicks away from baby just as well as Malden Mills microfleece.
4. It comes in many colors.

The disadvantages are:

1. Suedecloth is not as soft
2. It is not stretchy so you lose some of the huggy snuggy fit & feel.

What is your return policy?

If my products have a manufacturing defect you may return it for repair,
a full refund, or a replacement(at the discretion of Snap-EZ ® Inc.)
Snap-EZ ® will pay for the shipping in this case.

If you want to return an item for a reason other than a defect,
I will accept these items for an instore credit
of 90% of the original price for unwashed/unused items,
or you can reorder and pay via paypal and then we'll do a 95% refund
on your paypal payment once your returned item arrives!
If you return an item for a credit card refund,
we will deduct a 10% restocking fee.
(it takes time to relist returned items for resale, if they are re-sellable!).

***If you are ordering a new size for the first time,
please only wash one item to check sizing to save you if the sizing is not correct and you need to send them back!

If it has been slightly used, then I will setup an instore credit for 85% of the original price,
(I have to sell these as seconds at a lower than retail price).

In these cases, you are responsible for the shipping costs.

I can not accept returns that smell strongly of detergent/smoke or animals.

I do not refund for extra snaps, as these actually make it harder to sell
and can not be restocked normally.

Please contact customer service if you need to return an item so we can better serve you!

What happens if I need to cancel all or part of my order?

If you need to cancel part or all of your order please contact me as soon as possible.

If you have paid by Paypal, I can refund any part or all of you order at anytime up to the point that your order ships, but I will deduct a $2 processing fee.

If you paid via Credit Card (not through Paypal)
AND I get your request before your transaction has been processed
by the credit card company (1 pm deadline every day),
then I can cancel all or part of your order.

If you contact me before your order ships and after the deadline,
I will refund all or part of your order amount less 5% or the original order amount.

This measure is to cover the fees I incur when processing refunds.

However, if you choose to have the refund amount set up as an instore credit,
you will not incure any fees!

I haven't received my order and it's past when you said to expect it, what do I do now?

Orders can be delayed for many reasons - postal holidays, our missing the mailman, weather conditions, and just plain "who know what." We try to give you an approsimate day to expect your order, but please allow 30 days for your order, as we can not file a claim on insured packages until after 30 days to allow for delays in shipping. Most delayed orders will reach their destination within a week of our estimated arrival date, but we have had domestic orders take up to 2 1/2 weeks to arrive and international orders take up to 3 1/2 weeks to arrive. So hang tight, you should get your order soon, If it has been order 30 days, please contace us immediately as we can begin your claim!

If your question is not here, please check check out product information pages!

If you don't find your answers there, please email Ruth.